Customer Services

Please find below information to help you place an order on the Old Hound website.

Many of the items on this site are original vintage, so please expect some wear and tear, as indicated on the product descriptions.


Payments are taken via Wix Payments or Paypal, either via a Paypal account or simply use your credit or debit card on the Paypal website. The website is SSL secured. 


An online shopping experience should be quick and easy! Here are the steps to buying from Old Hound. Further details are below, here is a summary:


i. Select the item you would like to buy


ii. UK orders: use the shopping cart and checkout via Wix Payments or Paypal using your credit card or Paypal account if you have one. Please let us know if you'd like a quote for shipping or to collect the item in person. You can view our shipping costs here.


iii. For international orders, please email us your enquiry and we will send a quote for shipping costs:


Orders are generally dispatched via Royal Mail, Parcelforce or MyHermes. We aim to despatch within 5 working days of ordering. 


Add to the Shopping Basket


Before you can purchase an item, add the item(s) to the shopping basket. Just click on the “Add to cart” button for the item (s) you want. You will then be taken to the shopping cart where you will see all the items you have selected. You then have the option to continue with your shopping or to proceed to the Checkout to purchase the item(s) in your shopping cart.


It is easy to check what is in your basket at any time by clicking on the basket icon at the top right of the screen. If you want to remove something, just click on the red cross next to the item in your shopping cart that you want to remove. This will remove the items you want to delete or remove.


Proceed to Checkout


When you have all the items you need in your shopping cart, click the “checkout” button, which will take you to a page where your details need to be completed before being directed to the payment page.


For your convenience, you can enter an alternative delivery address – after all you may wish to purchase an item as a gift or have it delivered to your place of work.


Always check the details in the basket and make sure you are happy with your order before making your purchase. When you click on the “Checkout” link, you will be taken to the checkout stages. There you can enter your billing and shipping addresses, payment details and complete your order securely online. You can cancel your order at anytime and you are entitled to a full refund.


Find out about our Delivery Costs & Returns


Read our Terms & Conditions of Sale and Privacy Policy


Any questions?


Please contact us:




or by phone: 07775 796764