Privacy Policy

Old Hound is committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the UK Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the EU e-Privacy Directive, and the General Data Protective Regulation (GDPR) May 2018. 

 

Overview

By registering for any services or information provided by Old Hound on this website, by using the Old Hound web site generally, by post, email, fax or telephone you agree to this use.

 

We use the information we collect about you to improve our service and provide a more personalised experience. By sending your details to us, you acknowledge that you have read the following and agree that Old Hound may use information supplied by you for general administrative and operational purposes.

 

We will not disclose your details to third parties unrelated to Old Hound for the purposes of marketing.

 

We may use the information you give us for the following purposes:

 

i. to register you with our website and to administer our website services

 

ii. to provide you with services and information that you have requested about Old Hound and the products we sell.

 

iii. for assessment and analysis such as market, customer, information and product analysis, to enable us to review, develop and improve the services and offer a more personalised experience which will enable us to provide you with information about us which we believe will closely match your preferences and requests.

 

iv. to keep you informed of our own services (including details of new products, special offers, discounts, competitions and newsletters) and delivery status by using the following methods:

 

• post

 

• email

 

• telephone

 

• mobile messaging

 

If you do not wish to receive information about Old Hound, please tick the opt-out button provided when registering on this website or click the unsubscribe button when receiving emails from us. You will be immediately removed.

 

Our systems automatically collects addresses and buying information at the point of order from the client, this allows us to process your order and provide you with the best possible service. We will never collect sensitive information about you without your explicit consent.

 

We will not email you in the future unless you have given us your consent, and we will always give you the option to receive no further information from us by unsubscribing, just follow the online procedure, it’s easy.

 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at hello@oldhound.co.uk. If any inaccuracies are found we will delete and/or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and United Kingdom law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

 

We do not make names available to other companies. If you have any requests regarding your personal information or any queries with regard to the above-mentioned practices, please email us at hello@oldhound.co.uk. We never pass on credit card details, email addresses or telephone numbers to any third parties or use the information in any other way without prior consent from any of our customers at any time.

 

Information We Collect

Our primary goal in collecting personal information from you is to provide you with a smooth and efficient experience while using our website.

 

We use a web analytics tool (Google Analytics) to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

 

Cookies. Our web analytics tool uses Google Analytics. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. You can find out more about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

 

The following information describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Old Hound’s cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

 

“Session” Cookies

 

Persistent Cookies for Site Analytics and Performance

 

Google AdSense – this cookie is used by Google to report to us how any ads we show are performing. User data is all anonymous. You can find out more generally about Google and its policies and principles as regards advertising athttp://www.google.com/policies/privacy/ads/

 

DoubleClick (Google) – this is very similar to the cookie above (both are owned/controlled by Google) but is specific to any display advertising we may show. User data is anonymous. As above, you can find out more generally about Google and its policies and principles as regards advertising athttp://www.google.com/policies/privacy/ads/

 

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics/learn/privacy.html

 

Social buttons. On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook ‘Like’, Pinterest and Instagram. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of OldHound.co.uk. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Old Hound, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

 

External web services. We may use external web services on the Old Hound website, mostly to display content within our web pages. For example, to show videos we use Vimeo and YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

 

Email tracking. Some emails that we send you have no tracking in at all e.g. responses to enquiries or payment verification emails. Other emails we send are via our third party provider, Ascend by Wix, who puts in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Old Hound’s email newsletters.

 

Surveys & Contests. From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your professional interests, opinions and preferences. We will use the contact information to notify winners of any competitions. We will not publish winners’ details on the site though on request we will provide details of any winner’s name and organisation.

 

Payment Processing. In order to process payments online we require the billing address for the credit card used and our payment provider, Wix Payments and Paypal, requires your credit card details. For details of how this information is used, please see below.

 

Blog Comments. In order to leave a comment in our Blog you have to give us at least your Name and Email address. You can choose whether to post as yourself, or anonymously. We require name and email address even for anonymous posts for quality control purposes, such as monitoring comment spam.

 

Our Use of Your Information

We use your email address to send you newsletters or other communications (for example, digests of the blog posts) that you have requested from the Site. Out of respect for our users we offer an opt-out, see below.

 

Payment Processing. We take online payments for our products. We use Wix Payments and Paypal as our external payment provider. In addition to the information outlined above, Wix Payments  and Paypal requires the billing address of the credit card you use so that they can check the address against the cardholder’s details for security purposes. We don’t store your credit card details or billing addresses on our systems. We may use the billing details in case we need to contact you regarding payments e.g. for an outstanding invoice or failed transaction. Wix Payments  and Paypal requires that you provide your credit card details to process the transaction. This is done on a secure Wix Payments / Paypal server and data passing between Old Hound and Paypal are encrypted using HTTPS / TLS (Transport Layer Security).

 

We do not store your Personal Information in our databases unless you are a customer of Old Hound. Please note that your information will be transferred outside the European Economic Area to the United States of America where it will be stored securely for backup purposes.

 

Email Communications. On OldHound.co.uk you have the opportunity to opt in to various email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by unsubscribing at the bottom of each email we send you.

 

Our Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party.

 

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

 

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

 

Visibility of your information on the Site. Following are details of how your information is visible across the site depending on the site section and what you are doing:

 

Blog Comments. If you post a comment to our Blog then, by default, your name (first name, last name) will be published against your post.

 

Legal Requests. Old Hound cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.

 

Other Information Collectors

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other visitors to this Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

 

Security

In order to process and help protect your credit card details, Wix Payments checkout process is secured by HTTPS / TLS encryption. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

 

Additionally, Wix only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

 

Changes to Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy and post them to our site. It is up to you whether you then continue to use the site and Old Hound’s services following such changes. However, it is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using the OldHound.co.uk website and services and contact us, as per Section 7 above, should you wish to have any of your details removed.

Office address:

Wonston Cottage

Hazelbury Bryan

Sturminster Newton

Dorset DT10 2EE

United Kingdom

Telephone: 07775 796764

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